Frequently asked questions - Visionplan

• Are progressive lenses covered under my plan?

  The Gold and Platinum Visionplans have both been designed with progressive lens wearers in mind, and in most cases the allowance will fully cover the frame and progressive lens option. However sometimes members will want more expensive frames or lens options than the allowance covers. In this situation the member has the option of paying the difference. 

• What kind of frame can I get with my glasses allowance?

  The more basic plans such as the Bronze plan are designed to be put toward conventional frame designs without an international designer label. The more premium plans such as Gold and Platinum are designed to allow the member to select a new season frame from a leading fashion designer. However regardless of the plan, sometimes members will want more an expensive frame than the allowance covers. In this situation the member has the option of paying the difference. 

• What is the product allowance, and how does it work?

  Each plan offered by Visionplan includes a product allowance which can be used for buying frames and lenses. In most cases, if the plan you chose is the one recommended for your age and vision needs, then the product allowance will normally cover your frame and lenses entirely. The Bronze plan has the lowest product allowance, and this allowance increases in each plan right up to the Platinum plan which has the highest allowance. Sometimes, however, members will want more expensive frames or lenses than the allowance covers. In this situation the member has the option of paying the difference or signing up with a family plan.

• Can I use my product allowance to buy contact lenses?

  Yes, your allowance can be used for either prescription glasses, prescription sunglasses or contact lenses.

• Can I change to a different plan later?

  Yes, simply contact Visionplan customer services on 0800 003 005.

• Can I stop my payments at any time?

  If you haven’t redeemed any product or exam allowance you can stop your payments at any time. Once you have redeemed part or all of your allowance you are required to keep paying your fee until the initial 12 month minimum term is complete. You can pay the outstanding amount in full by contacting Vision Plan customer services. After the minimum 12 month term is complete you can stop your payments, even if you have redeemed some or all of the product or exam allowance available to you.

• How do I know what is covered under my plan?

  You will be provided with a membership number which will allow you to sign in to a secure section of the Visionplan website which has up-to-date information on what is covered under your plan. Go to www.visionplan.co.nz and log in with your email and password that was given to you on your sign up.

• How often can I use my plan allowances?

  You can make as many separate purchases from providers as you like, up to the total limit allowed for exams and product. Once your limit has been reached you need to pay for any extra purchases yourself or upgrade to a higher plan.

• Do I need to show my Visionplan membership number when in store?

  No, but the process may be quicker and smoother if you do take your membership number with you when you are at any of the OPSM stores.

• Can I utilize in-store promotions and specials when using Visionplan?

  Yes, whatever the current retail price is in-store at the time of purchase is what will be applied against your Visionplan allowance.

• How long does the Visionplan membership last?

  The initial term of the plan is 12 month, which is renewed automatically after the initial term if you do not advise differently. If you want to stop the plan after the initial term please contact Visionplan on 0800 003 005.