Frequently asked questions - Visionplan

• Are progressive lenses covered under my plan?

  The Gold and Platinum Visionplans have both been designed with progressive lens wearers in mind, and in most cases the allowance will fully cover the frame and progressive lens option. However sometimes members will want more expensive frames or lens options than the allowance covers. In this situation the member has the option of paying the difference. This is made easier by the attractive discounts Visionplan has obtained from preferred providers for their valued members.

• What kind of frame can I get with my glasses allowance?

  The more basic plans such as the Bronze plan are designed to be put toward conventional frame designs without an international designer label. The more premium plans such as Gold and Platinum are designed to allow the member to select a new season frame from a leading fashion designer. However regardless of the plan, sometimes members will want more an expensive frame than the allowance covers. In this situation the member has the option of paying the difference. This is made easier by the attractive discounts Visionplan has obtained from preferred providers for their valued members.

• What happens if the glasses I want to buy are more expensive than my plan’s allowance?

  That’s no problem. You simply pay the difference between your allowance and the cost of the product. When you buy glasses from a preferred provider you get a discount on the product so the amount you pay is even less.

• What is the product allowance, and how does it work?

  Each plan offered by Visionplan includes a product allowance which can be used for buying frames and lenses. In most cases, if the plan you chose is the one recommended for your age and vision needs, then the product allowance will normally cover your frame and lenses entirely. The Bronze plan has the lowest product allowance, and this allowance increases in each plan right up to the Platinum plan which has the highest allowance. Sometimes, however, members will want more expensive frames or lenses than the allowance covers. In this situation the member has the option of paying the difference. This is made easier by the attractive discounts Visionplan has obtained from preferred providers for their valued members.

• Do I need to tell Visionplan the name of the provider I plan to use?

  No, if you use a preferred supplier they will contact Visionplan and take care of everything for you.

• How do I know what services are available from a preferred provider?

  The Vision Plan website has links to many of our preferred suppliers websites which normally explain all the services they offer. The allowances, and additional discounts that our preferred providers offer are clearly explained in your plans schedule of allowances.

• Can I use my product allowance to buy contact lenses?

  Yes, your allowance can be used for either prescription glasses, sunglasses or contact lenses.

• Can I transfer my plan to someone else?

  No, Visionplan is not transferable.

• Can I change to a different plan later?

  Yes, simply contact Visionplan customer services on 0800 003 005.

• Can I stop my monthly payments at any time?

  If you haven’t redeemed any product or exam allowance you can stop your payments at any time. Once you have redeemed part or all of your allowance you are required to keep paying your monthly fee until the initial 12 month minimum term is complete. You can pay the outstanding amount in full by contacting Vision Plan customer services. After the minimum 12 month term is complete you can stop your payments, even if you have redeemed some or all of the product or exam allowance available to you.

• How do I know what is covered under my plan?

  You will be provided with a membership number which will allow you to sign in to a secure section of the Visionplan website which has up-to-date information on what is covered under your plan.

• How often can I use my plan allowances?

  You can make as many separate purchases from providers as you like, up to the total limit allowed for exams and product. Once your limit has been reached you need to pay for any extra purchases yourself, however Visionplan has arranged for you to receive special discounts from preferred providers.

• Do I need to show my Visionplan membership number to my provider?

  No, but the process may be quicker and smoother if you do take your membership number with you when seeing a preferred provider.

• Will Visionplan arrange payment direct with a preferred provider?

  Yes, nothing is simpler than obtaining products and services from a preferred provider. Simply show up, and Visionplan and their preferred provider will take care of everything.

• Can I utilize in-store promotions and specials when using Visionplan?

  Yes, whatever the current retail price is in-store at the time of purchase is what will be applied against your Visionplan allowance.