Terms and Conditions of Purchase
These Terms and Conditions govern any transaction between Luxottica Retail NewZealand Limited and our customers:
The term “Visionplan” and “Luxottica Retail New Zealand Limited” shall be used Interchangeably and in both instances refer to the owner of this website. The term "you" refers to the customer.
Visionplan is not an insurance product and no insurance cover is provided. Visionplan’s members gain access to products and services through the OPSM stores at lower than normal retail rates in return for a regular membership fee. The membership fee is paid in accordance with the agreed instalments as per the selected plan.
Luxottica Retail New Zealand Limited is not offering finance or any type of financial product. Visionplan is a retail health product that in return for payment of a regular membership fee provides an allowance up to the amount specified by the Visionplan selected, for products and services from optometry practices.
Initial term of the plan is 12 months, which is renewed automatically after the initial term, if not advised differently.
The joining date shall be the date Luxottica Retail New Zealand Limited issues a notice to you confirming your plan.
You agree to sign on as a Visionplan member for a minimum term of 12 months. By completing the online order form you agree to these terms and conditions, and allowance limits of the Visionplan selected, and agree to pay by the method indicated on your order form.
By completing the online order form you agree and accept that you are the person responsible for the nominated account and accept responsibility for all charges made on our website to your nominated account.
When you visit our website or send e-mails to us, you are communicating with us electronically. You consent to receiving communications from us electronically. We will communicate with you by e-mail, by posting notices on this site, by SMS, or by standard post. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. Any notices sent to you will be to the email address you register when joining Visionplan. If your email address changes please tell us by contacting us on 0800 739049 as soon as possible.
The Visionplan schedule of allowances is available on the Visionplan website and states what each Visionplan delivers.
Preferred Providers mean the OPSM stores that are listed as a preferred provider on the Visionplan website. This list may change from time to time.
Your annual product allowance will roll over into the following year, and will be available for a maximum of twenty four months from the date it first accrues. So if you think you will only want to upgrade your glasses every two years choose a lower plan as the allowance will build up over time.
The discount on products over and above your allowance from preferred providers is available immediately upon joining. This discount cannot be used in conjunction with any other discount offered by the preferred provider.
Payment start date
Once Luxottica Retail NZ Limited issues you notice confirming your plan, payments from your nominated bank account or Credit Card will commence on the joining date.
The minimum term for Visionplan is 12 months. You may choose to pay your membership fee weekly, fortnightly, monthly, or annually. If you choose to pay weekly, then your membership fee for the first 52 weeks is to be paid in 52 equal weekly instalments by direct debit or credit card. If you choose to pay fortnightly, then your membership fee for the first 52 weeks to be paid in 26 equal fortnightly instalments by direct debit or credit card. If you choose to pay monthly, then your membership fee for the first 12 months is to be paid in 12 equal monthly instalments by direct debit. Or you can choose to pay 12 months membership in one lump sum on the joining date. After the minimum term of 12 months from the joining date, provided you continue your membership and pay your membership fees, your examination and product allowances will accrue in line with the payments you make.
After the first 12 months membership from the joining date, you can cancel your membership at any time.
If several payments are missed, we may suspend your membership until further notice.
We are not responsible for your bank charges if payments fail. If you are unable to keep paying, we are happy to discuss your options at any time. Simply contact us on 0800 739 049.
How to change your plan
You can change your plan at any time by simply contacting us on 0800 739049. Just remember that changing your plan can lead to an increase or decrease in your payments, and the allowance available to you.
If you are unable to keep up your membership payments for any reason, please contact us on 0800 739049 as soon as possible to discuss the options that are available to you. These options may include cancelling your plan.
Your Visionplan requires you to make small regular payments. If you are having any difficulty making your payments please contact us on 0800 739049 as soon as possible to discuss your options. We may be able to amend your plan so that you still receive some of the benefits from Visionplan.
If your plan is cancelled, cancellation charges will apply to enable us to recover our costs.
You may cancel your plan within three weeks of receiving our notice to you confirming your plan. Within this three week period, if you have claimed no allowance, there will be no cancellation charges and we will refund in full the amount of all payments made by you.
After the three week cooling off period, a cancellation charge will be deducted from your refund as follows:
Up to 12 months after your joining date: 25% of payments required to be made by you pursuant to this agreement to the date of cancellation, providing no allowances have been claimed by you.
Your plan cannot be cancelled within the first 12 months of membership once you have redeemed any of the allowance (whether product or service) available to you under your plan.
If, during the first 12 months of membership, you cancel your membership after you have redeemed any of the allowance available to you, you will be liable to Visionplan for the full 12 month membership fees, less any monthly amounts paid by you.
If any two consecutive instalments of your membership fee are not paid during your first 12 months membership, Visionplan may cancel this agreement without further notice. If you have used any of your allowance, any outstanding monies for the balance of your first 12 months membership will then be due for payment immediately.
Failure to pay in full such monies when demanded may result in your account being passed onto a debt collection agency, and debt collection fees may be added to the amount you are required to pay.
Any allowance which is not redeemed will remain on your account for one year from the date you stop paying your instalments for your use provided you renew your Visionplan membership. If you do not renew your membership within that I year, Visionplan shall be entitled to forfeit such allowance or membership fees paid by you to cover its costs incurred in maintaining your account.
Visionplan reserves the right to cancel your membership at any time and, provided you are not in breach of this agreement, it may refund the previous 12 months payments minus any allowances claimed. Your entitlements under Visionplan cannot be transferred, gifted or sold to another person.
Pricing & GST
All membership fees and allowances include GST. All payments are rounded off to the nearest cent.
There will be no contract between Luxottica Retail New Zealand Limited and you until Luxottica Retail New Zealand Limited issues a notice confirming the customer’s plan.
Errors, Omissions and Images
All efforts have been made to check for errors and omissions in our printed and electronic material and photography. However,
inadvertent errors may occur for which Luxottica Retail New Zealand Limited will not be responsible. Product images are for illustrative purposes only.
Terms and Conditions
Terms and Conditions of Purchase