Luxottica Retail New Zealand Limited is subject to the Privacy Act 1993, which provides for the fair handling of personal information, and which sets standards for the collection, access, storage and use of personal information. We understand that your privacy is important and you have the right to control it.
How do we collect your personal information?
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From you when you provide information over the phone, online, on documentation , or when you complete a customer survey;
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From our Brokers, when they provide information regarding their customers;
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From your employer, if you are employed by one of our corporate or small business customers and they provide us with your details.
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When you send Vision Plan an invoice from a non preferred provider to be refunded in accordance with your Vision Plan, you give permission to Vision Plan to contact the non preferred provider and request further information regarding the invoice.
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Luxottica Retail New Zealand Limited also collects some information from you when you use our web site. The only personal information which we collect about you when you use our web site is what you tell us about yourself, for example by completing an online form or information you provide to us when you send us an email. We will record your email address if you send us an email.
Cookies
A cookie is a small text file given to your web browser by our web server. The browser stores the message in a text file, and the message is then sent back to the server each time the browser requests a page from the server. We use cookies to provide us with anonymous aggregate information on how people use our web site and to help us to know what they find interesting and useful on our web site. We do not store personal information such as email addresses or other details in a cookie.
What information do we collect?
Luxottica Retail New Zealand Limited is most likely to hold your name and contact details. This may include information regarding your preferred method for payment and other contact information. Luxottica Retail New Zealand Limited may also hold information that you provide as a result of completing a customer survey.
How do we use your information?
Luxottica Retail New Zealand Limited uses your personal information to assist us in providing our services to you including:
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To help improve the value of our plans to you;
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To process payments;
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For marketing purposes.
What do we disclose to other parties?
In general Luxottica Retail New Zealand Limited will not sell, rent or lease your personal information to others. Luxottica Retail New Zealand Limited may disclose your information:
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where Luxottica Retail New Zealand Limited is required by law to disclose information to third parties; or
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to related companies (Vision Plan is a member of the Luxottica Retail New Zealand Limited .Other Brands within this group in New Zealand includes, OPSM, Budget Eyewear and Sunglass Hut); or
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where Luxottica Retail New Zealand Limited has outsourced functions to third parties contractors for example, mail house, and delivery personnel or hosting servers. In order for us to operate our business we may share your personal information with a contractor. We require our contractors to undertake to comply with the National Privacy Principles. They are also required to sign a confidentiality agreement in relation to any information that is made available to them as a result of their engagement by Luxottica Retail New Zealand Limited; or
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your nominated Broker may be advised of your contact and account details; or
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the preferred provider you select to provide your eyecare; or
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banks and financial institutions in accordance with your direct debit request.
